Refund policy

1. Refund Requirements

Refunds are only considered if the customer provides a valid reason for the request. To process a return for our 18.9 Litre (5-gallon) water bottles, please note:

• Product Verification: Customers must provide a photo or video showing the condition of the bottles at the time of the refund request.

• Usage Charges: The cost of any consumed bottles will be calculated and deducted from the total refund amount.

• Empty Bottle Collection: A refund will only be initiated after all empty bottles have been successfully collected and verified by the SkyBlue Dews team.

• Damaged or Lost Bottles: Any bottles that are lost or damaged while in the customer's possession will be charged to the customer. This fee will be deducted from the final refund amount.

2. Repayment Timeline

• The refund process begins strictly after the bottles are collected and verified at our warehouse.

• Once initiated, the refund may take 2 to 15 working days to reflect in your bank account. Please note that this duration depends on your bank's internal processing procedures.

3. Order Cancellations

• Cancellation Window: Cancellation of orders is only accepted up to 48 hours after the order is placed.

• How to Cancel: To request a cancellation, you must contact your Account Manager, your Sales Executive, or email support@skybluedews.ae.

• Valid Reason: All cancellation requests must be accompanied by a valid reason for the request.

4. Shipping & Logistics

• Return Risk: Returns and the physical return of goods are always at the sender's risk.

• Delivery Errors: If the wrong item is delivered, SkyBlue Dews will provide the correct replacement free of charge.